Showing 5 of 576 Results

  • 5.0
    Dispatcher

    Carroll County Sheriff's Office

    Nov 8, 2021
  • Self assessment of skill Before and After Course
     
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

All of it.

Which part(s) of the course was LEAST valuable to you? Please explain why.

None.

Please provide any other comments or suggestions you have for improving this course.

None.

What other training is most important to you now that you have completed this course?

Negoiation.

  • 5.0
    Dispatcher

    Annapolis Police Department

    Nov 8, 2021
  • Self assessment of skill Before and After Course
     
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

All was a very new approach from the incident command learn 15 plus years ago.

Which part(s) of the course was LEAST valuable to you? Please explain why.

All was very valuable.

Please provide any other comments or suggestions you have for improving this course.

For this question AFTER the course, I would rate my knowledge, skills and abilities as as Intermediate. not from the course instruction but my personal need to learn more and become better .

What other training is most important to you now that you have completed this course?

Hostage negotiation as a 911 dispatcher and call taker.

  • 4.6
    Dispatcher

    Baltimore City Fire Department

    Nov 8, 2021
  • Self assessment of skill Before and After Course
     
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

THE COURSE ENLIGHTENED ME TO THE LAW ENFORCEMENT SIDE OF THESE INCIDENTS.

Which part(s) of the course was LEAST valuable to you? Please explain why.

AS A FIRE DISPATCHER, THE COURSE DIDNT OFFER MUCH KNOWLEDGE AS IT PERTAINS TO FIRE DIS[PATCH. WISH THERE WAS A FIRE RELATED TRAINING COURSE LIKE THIS.

Please provide any other comments or suggestions you have for improving this course.

THERE NEEDS TO BE MORE FIRE-RELATED INCIDENTS. AS A DISPATCHER, ONCE WE DISPATCHED THE INITIAL RESPONSE, THERE WAS NOTHING ELSE TO DO EXCEPT WAIT FOR A REQUEST FOR ADDL EQUIPMENT. PERHAPS THERE COULD BE SCENARIOS WHICH CALLED FOR A HUGE RESPONSE FROM FIRE, AS WELL AS POLICE.

What other training is most important to you now that you have completed this course?

I AM INTERESTED IN ANY COURSE THAT WILL ENHANCE A DISPATCHERS ABILITY TO ADAPT AND HANDLE ANY TYPE OF INCIDENT.

  • 4.7
    Dispatcher

    Forsyth County Sheriff's Office

    Oct 25, 2021
  • Self assessment of skill Before and After Course
     
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

THE MOST VALUABLE WAS THE SCENARIOS. I FELT LIKE THE HANDS ON PORTION WAS THE MOST BENEFICIAL.

Which part(s) of the course was LEAST valuable to you? Please explain why.

I THINK EACH PART WAS IN SOME WAY BENEFICIAL.

Please provide any other comments or suggestions you have for improving this course.

I WOULD HAVE SOMEONE FROM A DISPATCH BACKGROUND IMPROVE THE CAD AND ADD A FURTHER BLOCK OF INSTRUCTION FOR DISPATCHERS. FOR EXAMPLE, VOICE CONTROL, APPROPRIATE RELAY OF INFO TO OFFICERS ON SCENE AND THE MAIN FUNCTION OF COMMUNICATIONS DURING AN INCIDENT. I WOULD ALSO INCORPORATE LIVE 911 CALLS FOR THE DISPATCHER TO TAKE DURING THE EVENT.

What other training is most important to you now that you have completed this course?

I WOULD LIKE TO ATTEND FURTHER TRAINING REGARDING IMMEDIATE THREAT CALLS AND MAYBE NATURAL DISASTERS AND BOMB SQUAD RESPONSE.

  • 3.6
    Dispatcher

    Kernersville Police Department

    Oct 25, 2021
  • Self assessment of skill Before and After Course
     
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

The course had great material and knowledgeable instructors.

Which part(s) of the course was LEAST valuable to you? Please explain why.

There was no direction for Telecommunicators in role in simulations, no rotating through roles with or of Telecommunicators, no instructors with Telecommunicator experience, Telecommunicator simulation not realistic, and no others got to experience the role or importance of the Telecommunicator.

Please provide any other comments or suggestions you have for improving this course.

More focus should be placed on initial call taking, roles of Telecommunicators, and negotiations starting at the Telecommunicator level. More content could be added to instruction on Communications Center and all students need to rotate through the different roles. Telecommunicators are not separate from Active Shooter incidents.

What other training is most important to you now that you have completed this course?

Active Shooter training supporting Telecommunicator role.

*Unedited comments (including typos and spelling) written by students in their course evaluation


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